As we are a custom cake studio all our products are made fresh for each order. If you are needing a cake in a short turn around, please contact via email to see if design can be accommodated.
When requesting availability of a date/time what does it mean?
When we are asked about if a date or time is available, it does not mean it is confirmed. You need to place the order via our website, we then send you invoice and then the payment needs to be made for the date to be confirmed.
How to order gift boxes or sweets by mail ?
Please do not direct message us on social media for you orders with Cakes By Laura. You will need to use the form on our website for all orders and communications.
What are your business hours?
Our office business hours differ from our baking hours.
Office hours are from 9am - 3pm
I am busy creating during baking hours and am not always on social media.
Messages can be missed, so therefore all orders and communications are via website system. Emails and website orders are replied to within 24 hours by our office.
Can I request a delivery time?
We often get asked about requesting delivery times. The reason you cannot request this is that delivery times are set due to scheduling and location. Please ensure someone is home to accept the delivery. If you are not home, the order will be left at the door.
Do I have to order cakes strictly from your website ?
Not at all, however we prefer to not copy the designs of other cake decorators unless a design credit can be named. We Love to be inspired by invitations, fabrics, geometrics and textures, these references will guide us in designing a unique cake for you event.
Do you do tastings ?
Yes, tastings cakes are baked to order, one weeks notice is required for these. Sample boxes can be arranged with 3 - 6 flavours please contact us for prices.
Can I make an appointment to order a cake ?
Once an approx price has been established and date availability has been confirmed a consultation can be scheduled. Time of consultations is 30 mins.
Can I order via email ?
Please use our contact us form on the website to reach out to us. We will then reply via email. Provide ss much information and references given will help stream line the process. Once a deposit has been received the design of your cake will begin. You will be emailed sketched options, your preferred design will then be refined to achieve the perfect cake for your event.
Do you deliver ?
We can deliver your cake, deliver fee is calculated on the distance travelled. If your cake required assembly on site, this cost will be factored in.
How do I store the cake ?
Our fondant cakes have been shelf life tested at an accredited food laboratory. Cakes are best stored at ambient/room temperature 23c.
In the warmer weather store cakes near air conditioning to keep cool. Fondant cakes are not stored in the fridge, as this will ruin the fondant once taken out. Store in a cool place away from heat and direct sunlight.
Cut with a knife dipped in hot water for a clean cut.
What is a coffee and dessert portion.
A coffee portion is 2.5 cm x 2.5 cm x height of the cake, typically known as a finger slice. Dessert portion 2.5 cm x 5 cm x the height of the cake. Our cake height is approx 6 inches.
I'm not sure what size cake I need ?
Cake sizes are calculated on an industry standard to ensure you have enough cake. If you have a main dessert as part of your menu, then a coffee serve is required. If you have no other desserts or sweets offered a main portion is required. If a dessert table is being arranged a coffee portion is required as your guests may enjoy other treats as well. This is a guide as to how cake is serve and calculated, however if you prefer to have left over cake, serve a larger portion or would like the cake to be all eaten by the end of your event please let us know so cake sizes can be adjusted. We are not responsible for the cutting of cake at your venue.
How long can I keep the cake after my event ?
All our cakes are baked as needed so super fresh for each order, at the end of your event any left over cake can be stored at room temperature for approx 7days or up to 2 weeks in the fridge. Alternatively it can be cut into portions and frozen for up to 6 months to be enjoyed another day.
How do I cut the cake ?
All mud cakes should be cut with a hot knife to give the cleanest cut.
Simple dip either knife ( straight edge or serrated) into boiling water, wipe off excess water and cut cake. If you would like cutting instructions please let us know.
Can I have a different flavour for each tier ?
Of course you can! This gives you and your guests the opportunity to enjoy more than one flavour. This is at no extra cost.
Can I buy your hand made figurines ?
Unfortunately no, all our hand made figurines are made strictly for our custom cakes.
Do you organise custom toppers ?
Yes, we do. A deposit is required for any custom topper to be ordered as there are no returns on these should you change your mind. 2- 3 weeks notice is required.
I would like fresh flowers on my cake, do you organise these ?
We work with a reputable florist, choosing only a premium flowers.
Not all flowers are suitable for cake, contact us for further information, colours of all flowers may vary on availability and seasons.
Do you do favours ?
Yes, we do. We love matching favours to your cake for you guests, there are many options ! Cookies, cake pops, macrons, mini cakes just to name a few. The benefit from having the same company make your favours and cake is that all colours and design elements will match.
Do you arrange dessert tables ?
We make lots of treats for dessert tables, to compliment your cake, and cater for your guests. However we do not style them.
Can you do gluten or nut free cakes, one of my guests has an allergy ?
No, we are not an allergy friendly kitchen. We have several different types of flour and nuts, eggs etc in our kitchen. While great care is taken, it cannot be guaranteed that products are allergy friendly. We recommend that anyone with an allergy not consume our products.
Can I get my deposit back if I need to cancel.
Deposits are a confirmation that you would like to proceed. Deposit is non refundable, should you need to reschedule the event a credit note will be issued which can be used for other events. Christmas, Easter, Mother’s Day etc.
Cakes By Laura is not responsible for cakes once they leave the studio.
Cake should be placed flat in the boot of the car or FLOOR of the front/back seat.
Cakes should not be transported on the front seat as the angle may cause damage to the cake structure and any figurines on top.
- what people say about us -
I just wanted to say thank you again for the wedding cake, it looked very elegant and exceeded my expectations. I did manage to have a small bite to taste and it was delicious and there was none left at the end of the evening!
The chocolate cake pops and vanilla cupcakes tasted amazing and were perfect for the girl having a 21st who didn’t want any fuss!!! Everyone loved them
We received a special cookie box and were so excited to find what was inside. The quality of products and cookies is outstanding - the cookies smelt so good we could hardly wait to eat them! Wouldn’t hesitate to place an order in the future - thank you
The cake was absolutely amazing, everyone was commenting on how great it looked and then once they tasted it were going on about it again! It was an absolute hit. I was actually a bit sad when I had to cut it! Once again thank you so much, it is above and beyond what I expected. People actually thought that the Thomas was a toy you had stuck on, they couldn’t believe how real he looked!
Just wanted to let you know that the cake was a huge hit and tasted amazing, everyone was blown away with it. Thanks for everything. Look forward to the next master piece cake!
CLARA’S FIRST BIRTHDAY
Clara’s 1st birthday cake was truly AMAZING!! I couldn’t have wished for anything more. The decoration was gorgeous and those cute party owls really made a statement. It was the talk of the party! It was almost a shame to eat it… well not really because the hazelnut chocolate mud cake with frangelico syrup was absolutely delicious!! Not a slice was left. All our guests had seconds!! I just want to say thank you for your amazing vision, expert advice and attention to detail. A lot of cakes look good but then disappoint.. but your cake really takes the cake!! Gorgeous and delicious!! THANK YOU!!